Client Information Text

Client Information Text

EHEALTH TEKNOLOJİ A.Ş. (EHEALTH) processes your personal data and the personal data of minors and/or disabled people who are your parents and/or guardians who use our website through you, in accordance with all legislative provisions regarding the protection of personal data, especially the Personal Data Protection Law No. 6698 (“KVKK”), and takes all necessary security measures to ensure the security of your data.

This Information Text, prepared in accordance with Article 10 of the KVKK and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Information Obligation, aims to inform you about the personal data we process during your use of the website "www.ehealth.com.tr".

1. DATA CONTROLLER

Personal data is processed by EHEALTH TEKNOLOJİ A.Ş., registered with the Ankara Trade Registry Office with the Trade Registry Number 496077, as the Data Controller, with its headquarters located at "Kızılırmak Mahallesi Dumlupınar Bulvarı Next Level No:3A/10 Çankaya/ANKARA".

2. METHODS OF COLLECTION OF PERSONAL DATA

Personal data is collected automatically, in whole or in part, from you through applications you make in electronic, physical or digital environments (website, customer contact center, etc.) through various channels such as your browser, third-party applications, social media platforms or other technology providers, especially the website at “www.ehealth.com.tr”, your identity, address, education, certificate, employment information. It is collected from the databases of registered public institutions and other organizations, organizations from which we receive support services such as secure payment infrastructures that mediate the establishment and maintenance of a contractual relationship with us, your workplaces, and organizations with which we cooperate in advertising and marketing for referral purposes, such as comparison websites.

3. PROCESSED PERSONAL DATA

The personal data processed by us as EHEALTH are listed within the personal data groups in the table below. In this way, you can obtain information about your personal data processed under each data group.

Personal Data GroupPersonalData
Identity InformationName-surname, Turkish ID or Foreign Identity Number, Nationality, Birth Date.
Contact InformationE-mail Address, Work and/or Home Address, Phone Number, Social Media Addresses.
Customer InformationEducation Information, Professional and Expertise Information, Work History, Workplace Information, Tax Certificate, Tax Number.
Customer Transaction InformationCall Center Records, Message Records, Customer Instructions, Order and Purchase Records.
Transaction Security InformationDevice Operating System and Version, Device Type, Device ID, Hardware Model, IP address information, Website Login and Exit Information, Authentication Information (Password, Token, etc.) Username and Password, Log records, Mandatory Cookies.
Financial InformationDepending on Payment Methods, Payment Records and Card Information, IBAN Information, Invoice Information, Debt and Credit Information,Delay and Delay Day Number Information and other Accounting Records.
Legal Transaction InformationCourt and Administrative Authority Decisions, Warnings Between the Parties, Legal Applications and Notifications, Contract and its annexes.
Visual RecordsProfile Photo.
Special Qualified Personal DataHealth Data.
Request and Complaint Management InformationInformation and Records Collected Regarding Requests and Complaints and the reports where the results are evaluated by the relevant business units.
Marketing InformationSite Usage Information (Cookies), Survey and Forms.
Official Institution RecordsRelevant official institution records such as the Ministry of Health, SGK, Tax Offices, MERNİS Records.

4. PURPOSE AND LEGAL REASONS FOR PROCESSING PERSONAL DATA

You can find general information about the purposes for which personal data is processed by us as EHEALTH, according to data groups, and on what legal grounds within the scope of Articles 5 and 6 of the KVKK, in the table below.

Purpose of Processing Personal DataProcessed Personal Data GroupLegal Reasons for Processing Personal Data

Registering to the Platform, Checking the Membership Acceptance Conditions, Profile Creation.
Identity Information, Contact Information, Customer Information, Financial Information, Visual Records, Official Institution Records.		Directly related to the Establishment and Execution of the Platform Usage Agreement, Mandatory for the fulfillment of legal obligations, Mandatory for the establishment, use or protection of a right.
Entering the Platform, Using the Platform.Identity Information, Contact Information, Transaction Security Information.It is directly related to the Establishment and Execution of the Platform Usage Agreement,
It is mandatory for the fulfillment of legal obligations.
Creating an Appointment and Performance of the Service.Identity Information, Contact Information, Customer Information, Visual Records, Financial Information,Official Institution Records.Directly related to the Establishment and Execution of the Platform Usage Agreement,
When it is mandatory for the establishment, use or protection of a right.
Conducting medical diagnosis, diagnosis and treatment and consultancy activities.Identity Information, Contact Information, Special Personal Data.Information, Personal Data of Special Qualifications.Prescribed by law,
Required by persons or authorized institutions and organizations under the obligation of confidentiality, for the purpose of protecting public health, carrying out preventive medicine, medical diagnosis, treatment and care services, and planning, management and financing of health services.
Ensuring the Security of Data Controller Operations, Performing Identity Verification Procedures, Making the Website Functional. Providing.Identity Information, Contact Information, Transaction Security Information.It is mandatory for the fulfillment of legal obligations,
It is mandatory for the establishment, use or protection of a right.
It is necessary for legitimate interests.
Performance of Finance, Accounting and Payment Transactions, InvoicingIdentity Information, Contact Information, Customer Information, Customer Transaction Information, Financial Information, Legal Transaction Information.It is directly related to the Establishment and Execution of the Platform Usage Agreement,
It is mandatory for the fulfillment of legal obligations,
The establishment of a right,It is mandatory for the use or protection of the Platform. It is mandatory.
Providing Information to Authorized Persons, Institutions and Organizations, especially the Ministry of Health, and Carrying out Storage and Archiving Activities in Pursuance of Relevant Legislation.Identity Information, Contact Information, Customer Information, Transaction Security Information, Financial Information, Legal Transaction Information, Special Personal Data.Prescribed by Laws,
Fulfillment of legal obligations. Protection of public health, execution of preventive medicine, medical diagnosis, treatment and care services and planning of health services by persons or authorized institutions and organizations under the obligation of confidentiality,It is necessary for management and financing purposes.
Performing Personalized Marketing Activities.Identity Information, Contact Information, Customer Information, Customer Transaction Information, Marketing Information.Your Explicit Consent.

5. STATUS OF PERSONAL DATA RELATING TO MINORS OR DISABLED PEOPLE WHO HAVE A PARENT AND/OR GUARDIAN

As EHEALTH, you can find general information about the purposes for which the personal data processed by us regarding the minors and/or disabled people of whom you are the parent and/or guardian are processed according to data groups and on what legal grounds within the scope of Articles 5 and 6 of the KVKK, in the table below.

Purpose of Processing Personal DataProcessed Personal Data GroupLegal Reasons for Processing Personal Data

Creating an Appointment.
Identity Information, Legal Transaction Information, Official Institution Records.		Directly related to the Establishment and Execution of the Platform Usage Agreement, Being mandatory for the fulfillment of legal obligations, Being mandatory for the establishment, use or protection of a right.

Carrying out medical diagnosis, diagnosis and treatment and consultancy activities.
Identity Information, Personal Data of a Special Nature.		Pre-lawed. It is necessary for the protection of public health, the execution of preventive medicine, medical diagnosis, treatment and care services, and the planning, management and financing of health services by persons under the obligation of confidentiality or authorized institutions and organizations.
Providing Information to Authorized Persons, Institutions and Organizations, especially the Ministry of Health,Carrying out Storage and Archiving Activities in Requirement of Relevant Legislation.Identity Information, Legal Transaction Information, Special Personal Data.Prescribed by law,
It is mandatory for the fulfillment of legal obligations,
Planning, management and financing of health services, protection of public health, preventive medicine, medical diagnosis, treatment and care services by persons under the obligation of confidentiality or authorized institutions and organizations. necessary for the purpose.

6. TRANSFER OF PERSONAL DATA

Personal data processed by us as EHEALTH is in line with the realization of the above-mentioned purposes and limited to the fulfillment of these purposes; It can only be transferred to the following recipient groups within the country, in accordance with Articles 8 and/or 9 of the KVKK and if the above-mentioned legal reasons for the relevant data category are also present in terms of transfer purposes.

  • To the Financial Consultancy firm from which we receive services for the execution of finance, accounting and payment transactions and invoicing purposes, to the Tax Office regarding accounting software and payment institutions,
  • To suppliers for the purpose of providing products and/or services for the conduct of company activities,
  • T.R. To authorized institutions and organizations, especially the Ministry of Health, in cases where authorized institutions or organizations request our Company or we are expected to notify these institutions,
  • To persons or authorized institutions and organizations under the obligation of confidentiality for the purpose of carrying out medical diagnosis, treatment and care services and planning, management and financing of health services,
  • To our lawyers and authorized public institutions and organizations for the purpose of fulfilling the company's legal obligations and monitoring legal affairs,
  • To business partners (for example, search engines, social media platforms, data management platforms and digital advertising platforms) for the purpose of carrying out personalized advertising / marketing activities, if you prefer.

7. DATA OWNER'S RIGHTS

We would like to remind you that, as the data owner, you have the following rights in accordance with Article 11 of the KVKK:

  • Learning whether personal data is being processed,
  • Requesting information if personal data has been processed,
  • Learning the purpose of processing personal data and whether they are used for their intended purpose,
  • Knowing the third parties to whom personal data is transferred at home or abroad,
  • Requesting correction of personal data in case of incomplete or incorrect processing and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
  • Requesting correction of personal data in case of incomplete or incorrect processing and requesting that the action taken in this context be notified to third parties to whom personal data has been transferred,
  • Requesting the deletion or destruction of personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the provisions of KVKK and other relevant laws, and requesting that the transaction carried out in this context be notified to third parties to whom personal data has been transferred,
  • Objecting to the emergence of a result against the individual by analyzing the processed data exclusively through automatic systems,
  • Requesting compensation for the damage in case of damage due to personal data being processed contrary to the Law.

8. USE OF RIGHTS

Applications of data owners regarding the rights listed above in accordance with Article 13 of the KVVK; In accordance with the provisions of the "Communiqué on the Procedures and Principles of Application to the Data Controller", by filling out the Data Owner Application Form, which can be accessed at the address "www.ehealth.com.tr/kvkk-basvuru-formu/" and adding information and documents suitable for identification, physically "Kizilirmak Mahallesi" Dumlupınar Bulvarı Next Level No:3A/10 Çankaya/ANKARA” or electronically via registered electronic mail (KEP) address, secure electronic signature, mobile signature or the e-mail addresses used when registering to the site: “ehealthteknolojia.s@hs01.kep.tr” or “info@ehealth.com.tr”.

In applications made on behalf of another person, along with the identity information of the person making the application; (a) A copy of the civil registry record or relevant document showing the relationship and authority of the person being the parent or guardian, (b) In other cases, a copy of the special power of attorney must be shared as an attachment to the application.

The Data Owner's application will be finalized free of charge as soon as possible, within 30 (THIRTY) days at the latest, depending on the nature of the relevant request. However, if the process requires an additional cost, a fee may be charged according to the tariff determined by the Personal Data Protection Board.

This Information Text has been prepared only limited to the personal data processing activities carried out by us as EHEALTH as the data controller. EHEALTH also has the legal status of a data processor in terms of personal data processing activities carried out in accordance with the legal regulations to which it is subject due to the Remote Health Information System (USBS) license registered by the Ministry of Health within the scope of the "Regulation on the Provision of Remote Health Services" and does not have any additional responsibilities other than the obligations attributed to it within the scope of the relevant legislation. Therefore, we would like to remind you that in accordance with the relevant legal regulations, you should direct your requests and complaints regarding the provision of telehealth services directly to the health facilities and/or health professionals that provide the telehealth service.

Comment Policies

eHealth client/user evaluation principles

Evaluation score and content can only be made by clients and service purchasers who have sessions via eHealth by appointment or live meeting method.

Please write down your satisfaction or complaints about the expert you consulted or the service you purchased, and remember that your scores and comments will contribute greatly to other clients and those who want to purchase services to make better choices.

We will publish all comments, whether positive or negative, on the eHealth platform as soon as possible, as long as the evaluation principles are followed. We will also provide transparency about the status of submitted content.

We will apply the same principles and standards to the answers given by the expert or service provider.

eHealth's mission is to be a distributor of feedback from both the client and the experts, the service purchaser and the service provider. We will let the contributions speak for themselves and we will not be the ones to judge what is real

The evaluation must be relevant to the session and suitable for the general readership.

Comment and evaluation must be fair, impartial and specific to the service you have received from the expert or service provider. Do not share personal phone and e-mail addresses. Please do not make personal, political, moral or religious statements. Abusive speeches, discriminatory and hate speeches, sexual expressions, violent and threatening evaluations, advertisement-related comments, and misleading evaluations made with the aim of lowering the score of a rival expert or service provider or increasing their own score will not be tolerated.

Comments and evaluations are the opinions of the service providers who purchase the service and have the right to reply. eHealth or its partners are not responsible for any responsibility or liability for any comments or answers given.

Positive or negative feedback regarding eHealth services can be made in the user evaluations section on the eHealth page.

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