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What is Heat and Humidity Allergy? Symptoms, Causes and Treatment Methods As the temperature and humidity increase in the summer months, many people may experience itching, redness and hive-like rashes on their skin. This condition is often referred to as "heat allergy", "sweat allergy" or "moisture allergy" among the public. However, when evaluated from a medical perspective, these symptoms are usually cholinergic urticaria or more […]
Serotonin (Happiness Hormone): What is it and in which foods is it found? Expert Dietician Esra Aktan Serotonin is a neurotransmitter, popularly known as the "happiness hormone", that plays a decisive role in both our mental and physical health. Many functions such as mood, sleep quality, appetite, digestive system and pain perception are balanced by serotonin. For this reason, sufficient serotonin levels are important both psychologically and […]
Addiction and Digital Addiction: Psychological Effects of the Modern Age Introduction:Digital addiction has become one of the fastest rising topics in the field of psychology in recent years. Especially social media, games, online shopping and mobile applications; It encourages repeated use by triggering the dopamine system of users. This situation can turn into clinical symptoms of addiction over time. Just like substance addiction, digital addiction is a […]
How Should Nutrition Be in Vitamin B12 Deficiency? Expert Dietitian Esra Aktan Why is Vitamin B12 Important? vitamin B12; It is a vitamin necessary for the nervous system, energy metabolism and the production of healthy blood cells. It takes part in DNA synthesis. In its deficiency, many functions of the body slow down and deteriorate. Inadequate intake, absorption problems and gastrointestinal diseases are the most important causes of deficiency. Especially animal products […]
Do you have any questions? You can easily find the answers here.
e-Health, is a global digital health ecosystem that connects users with healthcare professionals in different countries of the world.
Secure video calls can be made with doctors, psychologists, dietitians, physiotherapists and different health professionals; In cases suitable for remote evaluation, health services such as examination, consultancy, second doctor's opinion, follow-up and guidance can be accessed online.
Digital prescription, health report and integrated digital health services can be provided by authorized health professionals and where permitted by the relevant legislation. In cases requiring physical examination, examination or face-to-face intervention, the health professional can direct you to the appropriate health institution.
e-Health provides services in line with relevant health legislation and regulatory requirements in the markets in which it operates; T.R. in Turkey It has a Remote Health Information System infrastructure approved by the Ministry of Health.
e-Health is a global digital health ecosystem where individuals can access healthcare services regardless of their country or citizenship.
Where necessary, identity verification can be performed with the user's valid national identity document or passport.
According to the legislation of the country in which they are located, Health service processes of individuals who are minors or who do not have the authority to carry out transactions on their own behalf; It can be managed by a parent, guardian, guardian or legally authorized representative.
Scope of health services that can be provided; may vary depending on the legislation of the country, the type of service and the professional authority of the health professional.
Yes. e-Health is a global digital health ecosystem that enables users in different countries of the world to access healthcare professionals online and receive consultancy/health services.
You can examine the health professionals that suit your needs and preferred language from your country, make an appointment and have your online meeting.
If deemed necessary as a result of the physician's medical evaluation, a prescription, treatment recommendation or relevant health documents may be issued. If the prescribed drug is not available under the same trade name in your country, your physician can evaluate the active ingredient or the appropriate equivalent drug.
The validity of prescriptions and health documents and the scope of services that can be provided; may vary depending on the health legislation of your country, the type of service and the professional authority of the health professional.
No. Becoming a member of e-Health and creating an account is completely free.
If you benefit from a paid health service provided only by the specialist you prefer, you will pay the relevant service or package fee.
The services, package options and current fees offered by experts are clearly stated in the expert profiles. Thus, you can review the service content and pricing before making an appointment.
You can attend your online meeting in two different ways during your appointment time:
You can use the meeting link sent to the e-mail address you specified during registration or log in to your e-Health account and follow the steps My Appointments → Appointment Details → Join the Meeting.
Your meeting takes place over e-Health's secure and encrypted video call infrastructure. You don't need to download any additional apps or video calling programs.
Yes. e-Health uses a technological infrastructure focused on privacy, data security and patient/client privacy based on the sensitivity of health data.
Personal and health data; is processed, stored and protected in accordance with the country where the user is located, the service provided and applicable data protection legislation. e-Health is based on compliance with data protection, health data security and relevant regulatory requirements applicable in the countries where it provides services.
Online health conversations are carried out over encrypted and secure connections. No audio or video recordings are taken during the conversations, and the content of the conversation is not stored as an audio or video recording that can be accessed later.
Health records, correspondence, messages, documents and other sensitive data are protected by encryption, authorization and access control mechanisms. Access to this data is limited to only those that are necessary and authorized for the provision of healthcare services and the fulfillment of legal obligations.
In the health services provided in Turkey; diagnosis, treatment, reports, prescriptions and other health data that must be transferred to national health systems within the scope of the relevant legislation T.R. It is securely transferred to the relevant central health systems of the Ministry of Health and processed in accordance with the legislation. Conversations on e-Health are not stored as audio or video recordings.
Storing data and transferring it to authorized health systems when necessary; It is carried out in line with the legislation of the relevant country, data localization requirements and the rules of the national health infrastructure.
e-Health has the relevant certifications and documents within the scope of internationally accepted standards for information security and personal data protection.
Yes. Interviews conducted via e-Health are carried out in accordance with the principles of confidentiality and patient/client confidentiality.
Conversations are not recorded and no audio or video recordings are created during the conversations.
Messages, file shares and information created within the scope of the conversation are protected in line with secure technological infrastructure and data protection standards.
Your health information and conversation contents will not be shared with third parties, except for the relevant legislation and legal obligations.
No. Online health interviews conducted via e-Health are not recorded as audio or video recording.
Your consultation takes place only between you and your healthcare professional over an encrypted and secure connection. The content of the conversation is not monitored, listened to or stored for later access by third parties.
Your privacy is protected from the moment the conversation begins to the moment it ends.
Yes, in appropriate health services. Your physician may issue a prescription or health report if he deems it necessary as a result of his medical evaluation and if the relevant legislation allows it.
Availability of digital prescription and reporting systems may vary depending on your country. Authorized physicians in Turkey can use e-Prescription and e-Report systems in appropriate cases and relevant records can be transferred to national health systems.
If you receive health care from another country, the availability of the prescription or health certificate issued in your country depends on the local health legislation and the acceptance conditions of the relevant institutions.
Yes, in supported countries and eligible health services. e-Health can work integrated with national health systems where the digital health infrastructure and legislation of the relevant country allows.
In Turkey, e-Health works integrated with e-Pulse and relevant national health systems. Appropriate health records created by authorized healthcare professionals can be transferred to your e-Nabız account, depending on the type of service and relevant legislation.
Available integrations; may vary depending on your country, the authority of the healthcare professional, and the type of healthcare you receive.
Whether the health services received through e-Health are covered by insurance; may vary depending on your country, your insurance provider, your policy coverage, and the health care you receive.
You can benefit from appropriate health services through your insurance, within the scope offered by insurance and health institutions contracted with e-Health.
SGK, private health insurance and complementary health insurance scopes in Turkey; It may vary depending on the type of service, healthcare professional and relevant insurance conditions.
We recommend that you check whether the relevant service is covered by insurance before making an appointment.
T.R. Remote Health Information System (USBS) compatibility approved by the Ministry of Health
T.R. KVKK / VERBIS registered, fully compliant with the Ministry of Justice legislation; Data security system supported by a strong legal infrastructure within the scope of the Personal Data Protection Authority audit
T.R. Platform with legal e-commerce infrastructure, registered with the Ministry of Commerce (ETBİS)
T.R. Software Development Competency Certificate approved by the Ministry of Industry and Technology
T.R. Electronic invoicing and accounting processes fully compliant with the standards of the Ministry of Treasury and Finance
T.R. Use of MERNIS Identity Verification System with integration of the Ministry of Internal Affairs - General Directorate of Population and Citizenship Affairs (NVİGM)
T.R. Full adherence to intellectual property rights in all software coding and content production processes, under the assurance of the Ministry of Culture and Tourism - General Directorate of Copyrights
Fully compliant with the European Union General Data Protection Regulation (GDPR); Data security system that carries out all processes regarding the protection of personal data in accordance with international standards
ISO/IEC 27001 – Information Security Management System Standard
ISO/IEC 15504 SPICE / ISO/IEC 33002 / CMMI – Software Process Improvement and Capability Identification Standard
eHealth client/user evaluation principles
Evaluation score and content can only be made by clients and service purchasers who have sessions via eHealth by appointment or live meeting.
Please write down your satisfaction or complaints about the expert you consulted or the service you purchased, and remember that your scores and comments will contribute greatly to other clients and those who want to purchase services to make better choices.
We will publish all comments, whether positive or negative, on the eHealth platform as soon as possible, as long as the evaluation principles are followed. We will also provide transparency about the status of submitted content.
We will apply the same principles and standards to the answers given by the expert or service provider.
eHealth's mission is to be a distributor of feedback from both the client and the experts, the service purchaser and the service provider. We'll let the contributions speak for themselves and we won't be the ones to judge what's real
The evaluation must be relevant to the session and suitable for the general readership.
Comment and evaluation must be fair, impartial and specific to the service you have received from the expert or service provider. Do not share personal phone and e-mail addresses. Please do not make personal, political, moral or religious statements. Abusive speeches, discriminatory and hate speeches, sexual expressions, violent and threatening evaluations, advertising content comments, misleading evaluations made with the aim of lowering the score of a rival expert or service provider or increasing their own score will not be tolerated.
Comments and evaluations are the opinions of the service providers who purchase the service and have the right to reply. eHealth or its partners are not responsible for any liability or responsibility for any comments or responses given.
Positive or negative feedback evaluations regarding eHealth services can be made in the user evaluations section on the eHealth page.
