Cancellation and Refund Policy

ANNEX “Client Platform Usage Agreement”

16- APPOINTMENT CANCELLATION, POSTPONEMENT AND REFUND

16.1. Health professionals and consultants determine the conditions regarding appointment cancellation, postponement and refund for the remote and/or face-to-face health and consultancy services they offer through the platform and announce them on their profiles. CLIENT may cancel or postpone the appointments made by complying with these conditions. In case of cancellation or postponement of an appointment, the CLIENT may request a refund if the right to a refund is granted by the relevant healthcare professional or consultant.

16.2. The CLIENT has the right to request a refund if the healthcare professional and/or consultant cancels his appointment due to a delay of more than 5 (FIVE) MINUTES in starting the conversation for the services to be provided remotely, or if the appointment is canceled by the healthcare professional and/or consultant personally before it takes place. However, in case of appointment postponements not exceeding 15 (FIFTEEN) days and an appointment is made on behalf of another health professional and/or consultant serving in the same branch, no refund will be made to the CLIENT. This amount is deducted from the payment that must be made based on the new appointment created by the CLIENT.

16.3. In cases where the right to a refund arises, the CLIENT may request the full refund of the fee paid, or may choose to have the relevant amount defined as a balance in his/her profile to be used at his/her next appointment and/or any training and/or event service he/she will purchase through the platform.

16.4. Except for the use of the right of withdrawal during the membership period; If the membership is terminated for any reason, including termination of the contract, the examination and/or consultation fee will not be refunded to the CLIENT unless the appointments made by the CLIENT are canceled in accordance with the conditions determined by the relevant health professional and/or consultant.

16.5. The provisions of this article also apply to cancellation, postponement and refund requests of events and/or trainings organized through the platform.

Comment Policies

eHealth client/user evaluation principles

Evaluation score and content can only be made by clients and service purchasers who have sessions via eHealth by appointment or live meeting method.

Please write down your satisfaction or complaints about the expert you consulted or the service you purchased, and remember that your scores and comments will contribute greatly to other clients and those who want to purchase services to make better choices.

We will publish all comments, whether positive or negative, on the eHealth platform as soon as possible, as long as the evaluation principles are followed. We will also provide transparency about the status of submitted content.

We will apply the same principles and standards to the answers given by the expert or service provider.

eHealth's mission is to be a distributor of feedback from both the client and the experts, the service purchaser and the service provider. We will let the contributions speak for themselves and we will not be the ones to judge what is real

The evaluation must be relevant to the session and suitable for the general readership.

Comment and evaluation must be fair, impartial and specific to the service you have received from the expert or service provider. Do not share personal phone and e-mail addresses. Please do not make personal, political, moral or religious statements. Abusive speeches, discriminatory and hate speeches, sexual expressions, violent and threatening evaluations, advertisement-related comments, and misleading evaluations made with the aim of lowering the score of a rival expert or service provider or increasing their own score will not be tolerated.

Comments and evaluations are the opinions of the service providers who purchase the service and have the right to reply. eHealth or its partners are not responsible for any responsibility or liability for any comments or answers given.

Positive or negative feedback regarding eHealth services can be made in the user evaluations section on the eHealth page.

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